Customer Service Rants

Regulatory bodies will establish maximum automated phone tree wait times. Companies will be legally obligated to offer a direct option to connect to a human agent within 60 seconds of starting a support query.

Regulatory enforcement will force software and subscription platforms to match their signup workflow click-for-click on cancellations. Companies failing to provide single-click cancellation will face steep per-user fines, effectively killing off mandatory phone call exits and survey loops.